SATELLITE

Coverage throughout Australia

System requirements


After you submit your application to join BigPond online, we will confirm your computer and building specifications with you to ensure they meet the minimum requirements.


Minimum System Requirements

Your computer must meet the minimum requirements below:

ProcessorPentium 500MHz or equivalent
Operating SystemEnglish version of either Windows 2000 (SP4) Professional or Windows XP (SP1 & SP2, 32 bit). Macintosh 10.0 + is supported with the add-on 4 Port Ethernet Gateway unit (DW4020) or the HN7000S modem. Windows Vista is only supported with the add-on 4 port Ethernet Gateway unit (DW4020), or the DW6000 or HN7000S modems. We do not provide technical support for, or install Satellite on Linux, Windows Server Editions or 64 bit Windows Operating systems
Memory

128 MB RAM (Windows 2000)
256 MB RAM (Windows XP)

Port1 free Ethernet port
Hard Drive150 MB free space
Disk DriveCD or DVD Drive
Internet BrowserInternet Explorer version 5.5 +
DisplaySVGA display 800x600x256 colours +

Notes:

1. Depending on configuration, performance will vary.
2. Your computer must be standalone to connect to BigPond Broadband Satellite. You cannot connect with a LAN or any type of sharing or networked environment.


Technical Support Service

BigPond offers technical support 7 days a week, 24 hours a day, to BigPond Satellite Members with the following systems:

Hardware

Any PC or Macintosh that meets the minimum system requirements above

Any Telstra Satellite Device, Australian Communications Authority Approved 28.8, V.34 or above modem

Operating SystemWindows 2000 (SP4)
Windows XP (SP1 & SP2, 32bit)
Mac OS X v10 to 10.4
SoftwareInternet Explorer 5.5 - 6.0
Safari 1.2
Outlook Express 5.5 - 6.0
MS Outlook
Cable Login Client
Wireless Broadband Connection Client
BigPond Assist & Toolbar
Not supported

PCs in a LAN or sharing environment. (This includes PCs that have two network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk).

Any additional PCs connected to a network.

Any version of MS Windows or MAC OS not listed above as supported.

HTML programming, Domain Names, Editing registry settings.
Hardware such as Routers, Proxy Servers and Hubs.

Servers such as Web Servers, Mail Servers, FTP Servers.

Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & Ms FrontPage Express.

If you are a BigPond Member and you need technical help, please contact us.


Minimum Building Requirements

Your geographical location and building specifications combined determine whether or not your installation will be classed as standard. If your installation is not standard, we will conduct a site survey for a fee of $110. A BigPond technician will visit your premises and outline how the installation can be carried out.

Some of the specifications that are deemed to be within the standard installation are outlined below. However, even if these are met, your geographical location may mean your premises require further investigation to check whether the installation is standard - for example, you may be classified to be within a cyclone-prone area.

  • Building must be < 7.2m in height from ground to gutter
  • Roof pitch must be < 35°
  • Clear line of sight must be available in the north-western direction (free from trees, buildings etc)
  • Roof surface is tin or ceramic tile.


Things you need to know

1. Provided you have a clear line of sight to the satellite.


Our Customer Terms for BigPond Satellite.


The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.


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Frequently asked questions