DIAL UP

Dial-up. Low cost internet for your home and business.

If you have access to a fixed phone line, then you only need a suitable computer and modem to join BigPond Dial-Up. You'll find the recommended minimum system requirements below.


Minimum system requirements

PC/Notebook UsersMacintosh
ProcessorPentium processor (400MHz or above recommended)Power PC, Power Book, iMac or iBook
Operating SystemWindows 2000* (SP4), XP* (SP1 or SP2, x86/32bit) & Vista (x86/32-bit & x64/64-bit)Mac OS X 10.3.9, 10.4 and 10.5
Memory 128 MB RAM (Windows 2000)
256 MB RAM (Windows XP & Vista)
256 MB RAM
Port1 free Ethernet port1 free Ethernet port
Hard Drive150 MB free space150 MB free space
Disk DriveCD or DVD DriveCD or DVD Drive
Internet BrowserInternet Explorer version 5.5 + Internet Explorer version 5.5+ or Safari 1.2+
DisplaySVGA display 800x600x256 colours +SVGA display 800x600x256 colours +

If you're not sure whether your computer is ready for BigPond Dial-Up, please contact us.

Server editions of Windows 2000 and XP are NOT supported.

Technical support service

Please note that BigPond Technical Support cannot help you configure a LAN (Local Area Network) or other sharing arrangement for a BigPond connection.

However, we can provide non implementation-specific technical information to help you configure your dialup router or gateway router device.

Telephone technical support is limited to the following:

BigPond Technical Support
HardwareAny PC or Macintosh that meets the minimum system requirements above
Any modem approved by the Australian Communications and Media Authority
Operating SystemWindows 2000 (SP4)
Windows XP (SP1 & SP2, x86/32 bit) & Windows Vista (x86/32-bit & x64/64-bit)
Mac OS X v10.3.9, 10.4 & 10.5
SoftwareInternet Explorer 5.5 - 8.0
Safari 1.2
Outlook Express 5.5 - 6.0, Windows Mail, Windows Live Mail
MS Outlook
BigPond Assist & Toolbar
Recommended
(but not supported)
Antivirus Software
Filtering Software
Firewall software
Not supported

PCs in a LAN or sharing environment. (This includes PCs that have 2 network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk).

Troubleshooting resolutions that affect the networking components of a networked PC, e.g. TCP/IP and Adapters. (This includes PCs that have network cards installed but are not currently connected to a network). Your Network Administrator should help you to set up, configure and troubleshoot your BigPond connection. Support is still offered to troubleshoot Dial-up (POP) number, email set-up, and modem configuration.

Modems purchased outside of Australia

Any Server Version of MS Windows or MAC OS

HTML programming, Domain Names, Editing registry settings

Hardware such as Routers, Proxy Servers and Hubs

Servers such as Web Servers, Mail Servers, FTP Servers

Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & MS FrontPage Express

If you are a BigPond Member and you need technical help, please contact us.

Also, we highly recommend your protect your system and vital data with anti-virus and firewall software.


Our Customer Terms for BigPond Dial-up


The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.