If you have access to a fixed phone line, then you only need a suitable computer and modem to join BigPond Dial-Up. You'll find the recommended minimum system requirements below.
| PC/Notebook Users | Macintosh | |
| Processor | Pentium processor (400MHz or above recommended) | Power PC, Power Book, iMac or iBook |
| Operating System | Windows 2000* (SP4), XP* (SP1 or SP2, x86/32bit) & Vista (x86/32-bit & x64/64-bit) | Mac OS X 10.3.9, 10.4 and 10.5 |
| Memory | 128 MB RAM (Windows 2000) 256 MB RAM (Windows XP & Vista) | 256 MB RAM |
| Port | 1 free Ethernet port | 1 free Ethernet port |
| Hard Drive | 150 MB free space | 150 MB free space |
| Disk Drive | CD or DVD Drive | CD or DVD Drive |
| Internet Browser | Internet Explorer version 5.5 + | Internet Explorer version 5.5+ or Safari 1.2+ |
| Display | SVGA display 800x600x256 colours + | SVGA display 800x600x256 colours + |
If you're not sure whether your computer is ready for BigPond Dial-Up, please contact us.
Server editions of Windows 2000 and XP are NOT supported.
Please note that BigPond Technical Support cannot help you configure a LAN (Local Area Network) or other sharing arrangement for a BigPond connection.
However, we can provide non implementation-specific technical information to help you configure your dialup router or gateway router device.
Telephone technical support is limited to the following:
| BigPond Technical Support | |
| Hardware | Any PC or Macintosh that meets the minimum system requirements above Any modem approved by the Australian Communications and Media Authority |
| Operating System | Windows 2000 (SP4) Windows XP (SP1 & SP2, x86/32 bit) & Windows Vista (x86/32-bit & x64/64-bit) Mac OS X v10.3.9, 10.4 & 10.5 |
| Software | Internet Explorer 5.5 - 8.0 Safari 1.2 Outlook Express 5.5 - 6.0, Windows Mail, Windows Live Mail MS Outlook BigPond Assist & Toolbar |
| Recommended (but not supported) | Antivirus Software Filtering Software Firewall software |
| Not supported | PCs in a LAN or sharing environment. (This includes PCs that have 2 network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk). Troubleshooting resolutions that affect the networking components of a networked PC, e.g. TCP/IP and Adapters. (This includes PCs that have network cards installed but are not currently connected to a network). Your Network Administrator should help you to set up, configure and troubleshoot your BigPond connection. Support is still offered to troubleshoot Dial-up (POP) number, email set-up, and modem configuration. Modems purchased outside of Australia Any Server Version of MS Windows or MAC OS HTML programming, Domain Names, Editing registry settings Hardware such as Routers, Proxy Servers and Hubs Servers such as Web Servers, Mail Servers, FTP Servers Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & MS FrontPage Express |
If you are a BigPond Member and you need technical help, please contact us.
Also, we highly recommend your protect your system and vital data with anti-virus and firewall software.
Our Customer Terms for BigPond Dial-up
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.